Frequently asked questions
How do I know if my order has been shipped?
You will get a notification via email if your order has been shipped. Any other questions, you can contact us at (905) 878-6666. We are always happy to help.
What if I need help finding or picking a product from the website?
We are always happy to help our customers. Simply give us a call (905) 878-6666 or email email@example.com and we can walk you through your options and the process.
How do I know what the different faucet finishes look like?
Usually, we will try and include a photo of every finish availabe within the product options. However, here is a brief description of each finish:
What if I need parts in the future?
If you are a customer with the original purchasing recepit, we will be happy to assist you with your needed part.
How does Platinum compare to the big box stores?
We are all about the customer experience and above average to high-end products. We have access to all the kitchen and bathroom products that the large box stores have; however, they do not have the same selection of products that we have. We have one of the largest selection of products available at your finger tips!