FAQ

Frequently asked questions

How do I know if my order has been shipped?

You will get a notification via email if your order has been shipped. Any other questions, you can contact us at (905) 878-6666. We are always happy to help.



What if I need help finding or picking a product from the website?

We are always happy to help our customers. Simply give us a call (905) 878-6666 or email chanel@pkbb.ca and we can walk you through your options and the process.



How do I know what the different faucet finishes look like?

Usually, we will try and include a photo of every finish availabe within the product options. However, here is a breif description of each finish: Chrome: Shiny, polished Brushed Nickel: Matte, brushed finish, warm nickel undertone Polished Nickel: Shiny, polished, warm nickel undertone



What if I need parts in the future?

If you are a customer with the original purchasing recepit, we will be happy to assist you with your needed part. Lucky for you, we have a small parts department! The owner of PLATINUM (boss man) is our parts master and he can help with almost anything. (As long as you provide a brand, of course.) Email us with a picture of what you need with your name, phone number, and a photo or attachment of your original receipt. If you do not have your receipt, we can attempt to retrieve it from our system. Every customer who has every purchased a product from us should exist in our system with no issues. Please email all of the information to chanel@pkbb.ca, or submit an inquiry through our "Contact Us" page.



How does Platinum compare to the big box stores?

We are all about the customer experience and above average to high-end products. We have access to all the kitchen and bathroom products that the large box stores have; however, they do not have the same selection of products that we have. We have one of the largest selection of products available at your finger tips! One of the largest differences is that the Platinum team is not comission based and they do not push to get a simple sale. They are here to help educate you on the products and to show you the endless possiblities. From technicalities, to design and colour, our Platinum team is very helpful and educated in the kitchen and bathroom industry.